Shipping
Thoughtfully prepared and carefully delivered.
&
Returns
Shipping
At Uniqa, we strive to deliver our handmade and boutique jewelry designs to you in the safest way possible
Orders placed on our website are handed over to the licensed courier company within 1 to 3 business days following our careful packaging process
Once your order is handed over to the courier company, a shipping tracking number will be sent to you via email
Our customers can monitor the estimated delivery date and real-time status of their shipment using the tracking number provided by the courier company
For international shipments, any customs duties, taxes, or additional import fees that may arise are the sole responsibility of the buyer
Following the timely handover of items to the courier company, Uniqa cannot be held liable for shipping delays caused by the courier operations or failed delivery attempts due to the absence of the recipient
For any questions regarding shipping fees, delivery processes, or your orders, please contact us at hello@uniqadesign.com
Uniqa Return and Refund Policy
At Uniqa, we design boutique and handmade jewelry crafted with natural stones, glass beads, and zircon stones.
Our collections feature high-quality plated metal components and are not solid gold.
Due to the inherent nature of natural stones and glass materials, slight variations in color and texture may occur. This is a unique characteristic of handmade craftsmanship and natural beauty rather than a defect.
We want you to be completely satisfied with your purchase. In accordance with the UAE Consumer Protection Law, you have the legal right to return or exchange defective items within 14 days from the delivery date.
This includes items damaged during shipping or items with manufacturing defects, such as plating flaws or stone detachment. For these verified defective items, all return shipping costs will be fully covered by Uniqa.
For items with no defects that you simply changed your mind about, you can request an exchange or a store credit voucher within 7 days of the delivery date.
To protect our boutique production processes, the product must be unworn and undamaged and returned in its original box with all tags intact. In these cases, all shipping costs are the buyer's responsibility.
Due to hygiene regulations and our boutique structure, returns and exchanges cannot be accepted in certain situations.
For health and safety reasons, earrings cannot be returned or exchanged under any circumstances if their packaging or protective seal has been opened.
Additionally, custom or personalized orders that have been specifically modified at your request, such as altered chain lengths or custom stone adjustments, are non-refundable.
To start a return or exchange process, please contact us at hello@uniqadesign.com with your order number and a photograph of the item.
Our team will review your request and guide you through the shipping steps. Packages sent back to us without our prior approval cannot be accepted due to safety and tracking protocols.
Once a defective product return is approved, the refund process is initiated immediately.
Depending on your bank procedures, your payment will be reflected on the credit or debit card used during the order within 10 to 14 business days.